Packing and shipping your laser source or machine from the UK

Before you ship

1. Send us a photo of the rating plate and a short description; we confirm we can work on it.
2. Let the source cool down and drain water-cooled tubes completely.
3. Note the serial number and take photos before packing. They help prove on re-import that it is the same source.

Customs: temporary export for repair

• Export from the UK – Have your courier or customs agent declare it as a temporary export for repair (outward processing), not a sale. Include a pro forma invoice with a realistic value, model and serial number.
• Return to the UK – Our delivery is an export without German VAT; UK import VAT and clearance run through the courier. We enclose our invoice and the measurement report with the serial number.
• EU customers – no customs; reverse charge with a VAT ID.

Tip: a 1:1 exchange keeps your machine running while the old source clears customs.

How to pack it

RF metal source (e.g. Synrad, Iradion, Trotec TL)

• Original packaging, or ours on request.
• Wrap in film, cover connectors and beam exit.
• At least 5 cm firm padding all round.
• Sturdy carton or wooden crate.

DC glass tube

• Bubble wrap, extra padding at ends and connectors.
• A rigid tube or crate that cannot bend.
• Mark "Fragile" with arrows.

Sending it to us

• Any courier, insured for the value of the source.
• Delivery note with company, contact and order number.

Address: Laser-Store24, Mieminger Weg 4, 71277 Rutesheim, Germany

Return shipping

After the refill and second measurement, the source returns insured in the same packaging, with the re-import paperwork. With a 1:1 exchange, the replacement ships straight away and your old source comes back to us in that packaging.

Shipping laser machines

Used machines go to the UK on a pallet; collections are agreed in advance.