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Maintenance and repair for CO2 laser machines
Laser-Store24 maintains and repairs CO2 engraving and cutting lasers for businesses in the UK and across Europe, whatever the manufacturer. We narrow down the fault by remote diagnosis first, repair in our workshop in Rutesheim, Germany, or visit you on request. Technician time costs €89.95 net per hour, and every job ends with a service report.
Machines we service
- Trotec Speedy 100, 300, 360, 400 and 500
- Epilog Fusion (Ascent, Pro, Edge, Maker), Mini, Helix, Zing
- Universal Laser Systems
- Gravograph / Gravotech LS100, LS900, LS1000XP
- GCC LaserPro, Rayjet, cameo, eurolaser and other CO2 systems
Laser-Store24 is an independent service provider and not an official service partner of these manufacturers.
What we check and repair
- Laser source – power measurement, refill or 1:1 exchange from stock
- Optics – clean or replace mirrors and lens
- Beam path and focus – realign the beam, set the focus
- Mechanics – belts, rollers, axis play
- Electronics – RF driver, power supply, cooling
- Final check – cutting and engraving test
Typical reasons to call us: the machine needs more power or less speed, cuts only in several passes, engraves unevenly or gives no laser output.
How a service job works
- Remote diagnosis – Describe the problem and send photos or a video.
- Quote – Labour, travel and parts are stated in advance. We always tell you about parts before fitting them.
- Repair – in our workshop or on site at your premises.
- Service report – with measured values and the work carried out.
Prices
- Technician: €89.95 net per hour
- Travel: flat fee per visit, stated in the quote
- Spare parts: charged separately, announced in advance (parts and news)
- Maintenance contract, e.g. annual inspection: on request
UK invoices carry no German VAT (export); EU businesses with a VAT ID: reverse charge.
Frequently asked questions
Frequently asked questions
Does my machine have to go to Germany?
Not always – for many jobs we come to you on request. Only the source refill takes place in our workshop.
Can I send a component from the UK for repair?
Yes. It can travel as a temporary export for repair (outward processing); your courier or customs agent handles the paperwork. See shipping and packaging.
Losing power? Get it measured.
Make, model, symptoms – we tell you whether a refill is worth it before you ship anything.